Support
Email us at support@blueorcalabs.com. In the app, Settings › Help › Contact Support opens an email with your phone type and app version already filled in, which helps us find the problem faster.
Common questions
Where is my data stored?
On your phone only. There are no accounts and nothing is uploaded. Use Settings › Backup to export a backup file you can keep somewhere safe. Deleting the app deletes its data, so back up first if you want to keep it.
How do I move my teams to a new phone?
Export a backup from Settings › Backup on the old phone, send the file to yourself, then on the new phone open Settings › Backup and choose Import. You can merge it with what is on the phone or replace it.
How do I restore a purchase?
Open Settings › Purchases and tap Restore Purchases. Sign in to the same Apple ID or Google account you bought with.
Will alerts work when my phone is locked?
Turn on Lock-Screen Alerts in Settings. Whether you hear them can also depend on your phone’s silent switch and focus or do-not-disturb modes, so test it before a game.
Why did Kocha ask for my camera or photos?
Only when you add a picture to a drill. The picture stays on your phone.
How do I change the number of periods for just one game?
On the Game tab, open Current Game Settings. The changes there apply to that game only, and your team’s saved settings stay as they are.
How do I play extra time?
In the last period, tap End Game and choose to add extra periods (soccer usually plays two) and how long each lasts.
How do I delete my data?
Delete the app from your phone. Any backup files you exported are yours to delete.
Report a problem
Tell us what you were doing, what you expected and what happened, plus your phone model and the app version (Settings › About). A screenshot helps.